Improving service in an emergency department by designing the health production flow

Health Serv Manage Res. 2020 May;33(2):76-85. doi: 10.1177/0951484819860325. Epub 2019 Jul 5.

Authors

Oscar Barros¹, Rodrigo Riffo², Inti Paredes¹

Affiliations

¹ Industrial Engineering Department, University of Chile, Santiago, Chile.
² Emergency Department, Hospital San Juan de Dios, Santiago, Chile.

PMID: 31274339
DOI: 10.1177/0951484819860325

No abstract available

Keywords: care management; design framework; emergency department design; emergency service improvement; health flow design.

MeSH terms

Emergency Service, Hospital / organization & administration*
Female
Humans
Length of Stay / statistics & numerical data*
Male
Patient-Centered Care
Time Factors
Workflow*