Patient-Centered Care in Dermatologic Surgery: Practical Strategies to Improve the Patient Experience and Visit Satisfaction

Michael P Lee; Shannon W Zullo; Joseph F Sobanko; Jeremy R Etzkorn

doi:10.1016/j.det.2019.03.006

Patient-Centered Care in Dermatologic Surgery: Practical Strategies to Improve the Patient Experience and Visit Satisfaction

Dermatol Clin. 2019 Jul;37(3):367-374. doi: 10.1016/j.det.2019.03.006. Epub 2019 Apr 5.

Authors

Michael P Lee¹, Shannon W Zullo², Joseph F Sobanko², Jeremy R Etzkorn²

Affiliations

¹ Department of Dermatology, University of Pennsylvania, 3400 Civic Center Boulevard, Suite 1-330S, Philadelphia, PA 19104, USA. Electronic address: michael.lee3@uphs.upenn.edu.
² Department of Dermatology, University of Pennsylvania, 3400 Civic Center Boulevard, Suite 1-330S, Philadelphia, PA 19104, USA.

PMID: 31084730
DOI: 10.1016/j.det.2019.03.006

Abstract

Patient-centered care in dermatologic surgery emphasizes addressing the preferences, values, and concerns of the surgical patient in an effort to improve the overall experience. Impediments affecting the delivery of Mohs micrographic surgical treatment of skin cancers are present throughout the perioperative period. Defining actionable strategies to improve outcomes can be challenging due to sparse literature and minimal high-quality scientific studies. This review focuses on the current evidence supporting practical recommendations in each surgical setting to improve the patient experience and increase visit satisfaction.

Keywords: Best practices; Dermatologic surgery; Mohs; Patient experience; Patient satisfaction; Patient-centered care.

Publication types

Review

MeSH terms

Dermatologic Surgical Procedures* / standards
Humans
Intraoperative Care
Office Visits
Patient Satisfaction*
Patient-Centered Care / methods*
Patient-Centered Care / standards
Perioperative Care*
Postoperative Care
Preoperative Care
Quality Improvement*
Skin Neoplasms / surgery*