Organizational performance focused on users' quality of life: The role of service climate and "contribution-to-others" wellbeing beliefs

Luminița Pătraș; Vicente Martínez-Tur; Yolanda Estreder; Esther Gracia; Carolina Moliner; José María Peiró

doi:10.1016/j.ridd.2018.04.016

Organizational performance focused on users' quality of life: The role of service climate and "contribution-to-others" wellbeing beliefs

Res Dev Disabil. 2018 Jun:77:114-123. doi: 10.1016/j.ridd.2018.04.016. Epub 2018 May 1.

Authors

Luminița Pătraș¹, Vicente Martínez-Tur², Yolanda Estreder¹, Esther Gracia¹, Carolina Moliner¹, José María Peiró³

Affiliations

¹ University of Valencia, Research Institute in Personnel Psychology, Organizational Development and Quality of Working Life Research Unit in Work and Organizational Psychology (IDOCAL), Spain.
² University of Valencia, Research Institute in Personnel Psychology, Organizational Development and Quality of Working Life Research Unit in Work and Organizational Psychology (IDOCAL), Spain. Electronic address: vicente.martinez-tur@uv.es.
³ University of Valencia, Research Institute in Personnel Psychology, Organizational Development and Quality of Working Life Research Unit in Work and Organizational Psychology (IDOCAL), and IVIE, Spain.

PMID: 29724640
DOI: 10.1016/j.ridd.2018.04.016

Abstract

The investigation of organizational factors as precursors of the quality of life (QoL) of service users in organizations for individuals with intellectual disability has been relatively neglected.With this in mind, this study tests the mediation of service climate between employee's "contribution-to-others" wellbeing beliefs (COWBs) and organizational performance focused on the QoL of individuals with intellectual disability. A total of 104 organizations participated in the study. Data were collected from 885 employees and 809 family members of individuals with intellectual disability. The results of the multilevel mediation model supported the hypotheses. When employees believe that their own wellbeing depends on helping others (COWBs) service climate reported by employees is stimulated. Service climate in turn was associated with organizational performance focused on QoL of people with intellectual disability, assessed by family members. The manuscript concludes with theoretical and practical implications of the study.

Keywords: Contribution-to-others; Eudaimonia; Quality of life; Service climate.

MeSH terms

Attitude of Health Personnel*
Family*
Health Personnel*
Health Services Administration
Humans
Intellectual Disability / rehabilitation*
Motivation*
Multilevel Analysis
Occupational Therapists
Organizational Culture
Organizations / organization & administration
Physical Therapists
Psychology
Quality of Life*
Social Workers