Introduction: The aim of this study was to identify the opinions of mental health care providers on the quality of their services.
Materials and methods: The study was based on the opinions of mental health care providers. The study included facilities of the West Pomeranian province in Poland. A diagnostic survey was chosen as the research method. The questionnaire -based interview was carried out in facilities located in Szczecin. In other facilities the survey was carried out and the questionnaire was sent by post after prior calls. The study used a specially designed questionnaire which was based on quality categories proposed by Maxwell.
Results: In all categories of quality respondents most frequently indicated “high” and “average” scores. The “low” score was rarely reported. The best rated category of quality is justice in access to services. As many as 93.3% of respondents gave the highest rating to this category, and 6.7% rated it as average. The second best assessed category was the competence of personnel. As many as 80.0% of respondents representing health care centres rated personnel competence as high. The third top -rated category of quality was the effectiveness of services, or the provision of services in accordance with current knowledge and current scientiic reports. As many as 76.7% of respondents rated the effectiveness of their services as high. The lowest rated category of quality was the adaptation of buildings to the needs of patients, and the safety of procedures.
Conclusions: 1. Representatives of psychiatric care facilities highly rated the quality of services provided by their facility. 2. Top -rated quality categories were justice in access to services, personnel competence, and eficiency of the services. 3. The lowest rated categories were the adaptation of facilities to the needs of patients, and the safety of procedures.