Objective: This study aimed to explore the perspectives of caregivers regarding the information and support they received following diagnosis of their child's hearing loss.
Design: A mixed methods explanatory sequential design was conducted.
Study sample: A total of 445 caregivers of children completed a written survey, and five parents participated in qualitative in-depth interviews.
Results: The most common sources of information for caregivers were discussion with an audiologist, written information, and discussion with a medical professional. Approximately 85% of caregivers reported they were satisfied with the personal/emotional support and information received from service providers. Additional comments from 91 caregivers indicated that 11% experienced a breakdown in information transfer with health professionals. Interviews conducted with five parents from three families revealed two themes which described the diagnostic period as a difficult and emotional experience for parents: (1) support and information provided during diagnosis: what happens first? and (2) accessing early intervention services following a diagnosis of hearing loss: navigating the maze.
Conclusions: The findings of this study give insight into the perspectives of caregivers who have a child diagnosed with hearing loss. The importance of providing timely information and personal/emotional support to caregivers cannot be underestimated.
Keywords: Paediatric; cochlear implant; hearing aids; psycho-social/emotional.