Meaningful use of the electronic patient portal - Virginia Mason's journey to create the perfect online patient experience

Norifumi Kamo; A James Bender; Kavitha Kalmady; C Craig Blackmore

doi:10.1016/j.hjdsi.2016.09.003

Meaningful use of the electronic patient portal - Virginia Mason's journey to create the perfect online patient experience

Healthc (Amst). 2017 Dec;5(4):221-226. doi: 10.1016/j.hjdsi.2016.09.003. Epub 2016 Oct 7.

Authors

Norifumi Kamo¹, A James Bender², Kavitha Kalmady², C Craig Blackmore²

Affiliations

¹ Virginia Mason Medical Center, Center for Health Care Improvement Science, 1100 Ninth Avenue, Seattle, WA 98101, United States. Electronic address: Norris.Kamo@virginiamason.org.
² Virginia Mason Medical Center, Center for Health Care Improvement Science, 1100 Ninth Avenue, Seattle, WA 98101, United States.

PMID: 27727028
DOI: 10.1016/j.hjdsi.2016.09.003

Abstract

We present a case study of Virginia Mason Medical Center's successful implementation of the online patient portal. The organization exceeded its Meaningful Use 2 View/Download/Transmit targets and national benchmarks, with over 70% of unique patient encounters being provided timely online access to their health information, over 50% viewing, downloading, and transmitting health information electronically, and potential cost savings to the institution. Key lessons learned in our implementation process were.

MeSH terms

Computer Security / standards
Computer Security / trends
Electronic Health Records / standards
Electronic Health Records / trends
Humans
Internet
Meaningful Use*
Patient Participation / psychology
Patient Portals / standards*
Patient Portals / statistics & numerical data*
Patient-Centered Care / methods
Patient-Centered Care / standards*
Quality Improvement
Washington