Background: Intuitionistic fuzzy sets (IFS) represent a methodology for quantifying latent variables in questionnaire analysis through membership and non-membership functions, which are linked by an uncertainty function.
Objectives: We aim to apply an IFS approach to the problem of students' satisfaction of university teaching. Such framework can take into account a source of uncertainty related to items and another related to subjects.
Results: A new technique for IFS analysis is set forth and generalized to a multivariate scenario. Potential advantages of the IFS perspective with respect to other nonfuzzy approaches are provided.
Application: We apply this method to a national program of university courses evaluation and we focus, in particular, on the outcomes of two Masters in Statistics.
Keywords: fuzzy sets; intuitionistic fuzzy sets; multivariate analysis; satisfaction; teaching evaluation.
© The Author(s) 2016.