Health System Loyalty Programs: An Innovation in Customer Care and Service

JAMA. 2016 Mar 1;315(9):863-4. doi: 10.1001/jama.2015.19463.

Authors

Laurence F McMahon Jr¹, Renuka Tipirneni¹, Vineet Chopra¹

Affiliation

¹ Division of General Medicine, University of Michigan, Ann Arbor2Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor.

PMID: 26934255
DOI: 10.1001/jama.2015.19463

No abstract available

Publication types

Research Support, U.S. Gov't, P.H.S.

MeSH terms

Delivery of Health Care*
Humans
Patient Dropouts / statistics & numerical data
Patient Satisfaction*
Patient-Centered Care / organization & administration*
Program Development*
Reward*

Grants and funding

1-K08-HS022835-01/HS/AHRQ HHS/United States