Combined sensible/latent heat storage allows the heat-transfer fluid outflow temperature during discharging to be stabilized. A lab-scale combined storage consisting of a packed bed of rocks and steel-encapsulated AlSi(12) was investigated experimentally and numerically. Due to the small tank-to-particle diameter ratio of the lab-scale storage, void-fraction variations were not negligible, leading to channeling effects that cannot be resolved in 1D heat-transfer models. The void-fraction variations and channeling effects can be resolved in 2D models of the flow and heat transfer in the storage. The resulting so-called bypass fraction extracted from the 2D model was used in the 1D model and led to good agreement with experimental measurements.