Unmasking the effects of masking on performance: The potential of multiple-voice masking in the office environment

J Acoust Soc Am. 2015 Aug;138(2):807-16. doi: 10.1121/1.4926904.

Abstract

Broadband noise is often used as a masking sound to combat the negative consequences of background speech on performance in open-plan offices. As office workers generally dislike broadband noise, it is important to find alternatives that are more appreciated while being at least not less effective. The purpose of experiment 1 was to compare broadband noise with two alternatives-multiple voices and water waves-in the context of a serial short-term memory task. A single voice impaired memory in comparison with silence, but when the single voice was masked with multiple voices, performance was on level with silence. Experiment 2 explored the benefits of multiple-voice masking in more detail (by comparing one voice, three voices, five voices, and seven voices) in the context of word processed writing (arguably a more office-relevant task). Performance (i.e., writing fluency) increased linearly from worst performance in the one-voice condition to best performance in the seven-voice condition. Psychological mechanisms underpinning these effects are discussed.

MeSH terms

  • Adult
  • Attention
  • Environment
  • Female
  • Humans
  • Male
  • Memory, Short-Term / physiology*
  • Mental Recall
  • Noise, Occupational*
  • Perceptual Masking / physiology*
  • Phonetics*
  • Psychoacoustics
  • Speech Intelligibility
  • Speech Perception / physiology*
  • Voice*
  • Water

Substances

  • Water