The aim of this project is to analyze how two families (one is living with a senior with physical disabilities and the other is living with seniors) feel about using the human-type communication robot "Palro" and what they demand for the improvement through their 3 weeks usage. All of them liked Palro and its programs, but needed some new programs. They pointed out that Palro sometimes had problems in the facial or voice recognition systems. Palro is useful in the area of self-care and social isolation.