Taking complaints seriously: using the patient safety lens

BMJ Qual Saf. 2015 Jun;24(6):352-5. doi: 10.1136/bmjqs-2015-004337. Epub 2015 May 14.

Authors

Thomas H Gallagher¹, Kathleen M Mazor²

Affiliations

¹ Department of Medicine, University of Washington, Seattle, Washington, USA.
² Meyers Primary Care Institute, University of Massachusetts Medical School, Worcester, Massachusetts, USA.

PMID: 25977314
DOI: 10.1136/bmjqs-2015-004337

No abstract available

Keywords: Human error; Patient safety; Quality improvement.

Publication types

Editorial
Research Support, U.S. Gov't, P.H.S.

MeSH terms

Attitude of Health Personnel
Delivery of Health Care*
Female
Humans
Male
Needs Assessment
Patient Safety*
Patient Satisfaction / statistics & numerical data*
Professional-Patient Relations
Safety Management / methods*
United States

Grants and funding