Transforming Care at the Bedside: managers' and health care providers' perceptions of their change capacities

Abstract

Background: The Transforming Care at the Bedside (TCAB) project engages frontline health care providers as the leaders of change and improvement efforts in their work environment. This study explored how health care providers and managers from three TCAB units in a university-affiliated health care center perceived the development of their change capacities following their involvement in this program.

Method: This descriptive, qualitative study involved focus groups and individual interviews.

Results: Participants learned to work as a team and to expand their outlook. They had access to processes and tools to learn new skills. New relationships also developed among the various players, and they shared new roles, which enabled them to translate the desired changes into action and make the results visible.

Conclusion: The study showed the TCAB program helps develop health care providers' and managers' change capacities.