Background: This article reports the results of a service evaluation designed to assess children's dream fulfillment charity, Dreams Come True.
Aims and objectives: With the objective to gain the opinions of those who have used and are involved with the charity, parents (n=10), staff (n=10), and key informants (n=18) were asked what the charity does most and least well.
Method: Focus group meetings using the nominal group technique were held for parents and staff and an email survey was sent to key informants.
Results: Conclusions, in the form of voted responses to the question of what the charity does most and least well are presented.
Conclusions: Popular themes arising from each group were the benefit of dreams, the importance of empathy, staff communication, and fundraising. Implications for the charity and third sector are discussed.
Keywords: Charity; dream-fulfilment; evaluation; nominal group technique; palliative.