Crucial issues in think aloud techniques for cross cultural studies

Stud Health Technol Inform. 2014:205:863-7.

Abstract

Implementing user-centered design (UCD) principles and conducting usability testing is especially critical in projects where developers do not originate from the deployed environment. However, traditional usability testing techniques in cross-cultural settings can be problematic and may produce unexpected results. Measures should be taken to identify and mitigate any cultural factors that may influence UCD testing and deployment . In this paper, we focus on the think-aloud method. We use a current mHealth development and research project in Tanzania as a case study to highlight issues in UCD in cross-cultural settings. We offer recommendations for UCD methods and cultural considerations for low to middle income countries.

Publication types

  • Research Support, N.I.H., Extramural

MeSH terms

  • Community Participation / methods*
  • Cross-Cultural Comparison*
  • Focus Groups / methods*
  • Health Information Systems / statistics & numerical data*
  • Narration*
  • Needs Assessment / organization & administration*
  • Tanzania