Diabetes health information technology innovation to improve quality of life for health plan members in urban safety net

J Ambul Care Manage. 2014 Apr-Jun;37(2):127-37. doi: 10.1097/JAC.0000000000000019.

Abstract

Safety net systems need innovative diabetes self-management programs for linguistically diverse patients. A low-income government-sponsored managed care plan implemented a 27-week automated telephone self-management support/health coaching intervention for English-, Spanish-, and Cantonese-speaking members from 4 publicly funded clinics in a practice-based research network. Compared to waitlist, immediate intervention participants had greater 6-month improvements in overall diabetes self-care behaviors (standardized effect size [ES] = 0.29, P < .01) and 12-Item Short Form Health Survey physical scores (ES = 0.25, P = .03); changes in patient-centered processes of care and cardiometabolic outcomes did not differ. Automated telephone self-management is a strategy for improving patient-reported self-management and may also improve some outcomes.

Publication types

  • Randomized Controlled Trial
  • Research Support, N.I.H., Extramural
  • Research Support, Non-U.S. Gov't
  • Research Support, U.S. Gov't, P.H.S.

MeSH terms

  • California
  • Diabetes Mellitus / therapy*
  • Ethnicity
  • Humans
  • Managed Care Programs* / organization & administration
  • Medical Informatics / methods*
  • Poverty
  • Quality of Life
  • Safety-net Providers* / organization & administration
  • Self Care / methods*
  • Telephone
  • Urban Population