Patient-centered care as value-added service by compounding pharmacists

Int J Pharm Compd. 2013 Jul-Aug;17(4):339-43.

Abstract

The term "value-added" is widely used to describe business and professional services that complement a product or service or that differentiate it from competing products and services. The objective of this study was to determine compounding pharmacists' self-perceptions of the value-added services they provide. A web-based survey method was used. Respondents' perceptions of their most important value-added service frequently fell into one of two categories: (1) enhanced pharmacist contribution to developing and implementing patient therapeutic plans and (2) providing customized medications of high pharmaceutical quality. The results were consistent with a hybrid community clinical practice model for compounding pharmacists wherein personalization of the professional relationship is the value-added characteristic.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Attitude of Health Personnel
  • Community Pharmacy Services* / economics
  • Community Pharmacy Services* / standards
  • Cost-Benefit Analysis
  • Drug Compounding* / economics
  • Drug Compounding* / standards
  • Drug Costs
  • Health Care Surveys
  • Health Knowledge, Attitudes, Practice
  • Humans
  • Patient Education as Topic
  • Patient-Centered Care* / economics
  • Patient-Centered Care* / standards
  • Perception
  • Pharmacists* / economics
  • Pharmacists* / standards
  • Professional Competence
  • Professional-Patient Relations
  • Quality of Health Care
  • Surveys and Questionnaires