Objective: The goal of this study was to determine core competencies by means of a systematic literature review and to design and test an interpreter training program.
Methods: Core competencies in medical interpreting were searched using a systematic literature review. An intervention program was developed to improve core competencies. Pretests and posttests were conducted to pilot-test knowledge and interpreting skills in participants aged 22-62 years (n=43). Results of the tests were compared.
Results: Results of the systematic review indicated five core competencies: (a) maintaining accuracy and completeness; (b) medical terminology and understanding the human body; (c) behaving ethically and making ethical decisions; (d) nonverbal communication skills; and (e) cross-cultural communication skills. Statistical analysis showed a significant improvement in knowledge and interpreting skills in the intervention program compared with the control program.
Conclusion: Posttest assessment showed that the developed training system can be useful in improving knowledge and quality in medical interpreting.
Practice implications: A 3-day training program for medical interpreters could bridge the gap between medical professionals and patients with limited English proficiency while being amenable to integration into clinical flow.
Keywords: Doctor–patient communication; Healthcare interpreting; Medical interpreting; Training program.
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