Based on my experiences, I have a few recommendations to implement in a hospital and a radiology department: Recognize that your staff is the most important resource and invest in them. Adopt the "KIT Procedure". Remember that physicians need positive feedback, too. Make sure that high windows and ceilings are clean and repaired. Maintain safe and comfortable wheelchairs. Make training and inservices in your department a priority. Find a way for patients and technologists to make eye contact during an MRI. The radiology administrator should emulate the CNO described and spend a day on a regular basis with staff. I recently spent 10 days in a hospital as a patient. During my stay, I learned how hospitals really operate and I passed along a few recommendations that I hope you find helpful. I plan to implement these recommendations in my facility. "In your day, like mine, Stay Strong!"--Adapted from my friend Bubby Greene.