Purpose: People with lower-limb amputations are routinely fitted with an artificial limb. Good communication with prosthetists is vital in meeting patients' needs in this process. The present study aimed to identify the salient issues surrounding problematic interaction between patients and prosthetists from the point of view of patients.
Method: Three on-line discussion groups for people with lower-limb amputations were searched for all posts which discussed such issues. A total of 527 electronic messages comprised the data set, from 155 authors. All data served as the basis for analysis.
Results: A phenomenologically-informed thematic analysis identified three themes: 'Becoming a prosthesis user: Not knowing what to expect'; 'Unmet expectations: Trying to get the prosthetist to do something'; and 'Working with your prosthetist: The need to communicate well'. The presented results are illustrated with posts from 25 participants.
Conclusions: The results indicate the need to improve communication between prosthetists and patients, including that prosthetists should strive to share more information, to communicate in more understandable language and to provide more opportunities for patients to make choices in the prosthesis prescription process.