Scoring the medical outcomes among HIV / AIDS patients attending antiretroviral therapy center at Zonal Hospital, Hamirpur, using Patient Satisfaction Questionnaire (PSQ-18)

Vishav Chander; A K Bhardwaj; S K Raina; Pardeep Bansal; R K Agnihotri

doi:10.4103/0253-7184.81249

Scoring the medical outcomes among HIV / AIDS patients attending antiretroviral therapy center at Zonal Hospital, Hamirpur, using Patient Satisfaction Questionnaire (PSQ-18)

Indian J Sex Transm Dis AIDS. 2011 Jan;32(1):19-22. doi: 10.4103/0253-7184.81249.

Authors

Vishav Chander¹, A K Bhardwaj, S K Raina, Pardeep Bansal, R K Agnihotri

Affiliation

¹ Department of Community Medicine, Dr. R. P. Government Medical College, Tanda, Himachal Pradesh, India.

Abstract

Aim: To study level of satisfaction among patients attending ART centre using Patient Satisfaction Questionnaire (PSQ - 18).

Materials and methods: A cross-sectional interview based technique was used to study the level of satisfaction.

Results: A total of 59 patients attending ART centre were included in the study. The mean score for general satisfaction was 3.22 (SD 0.86), for technical quality 3.03 (SD 0.92), for the interpersonal manner 3.25 (SD 0.93), for communication (SD 0.90), for financial aspects was 2.38 (SD 1.00) and for time spent during the visit, the mean score was 2.97 (SD 0.98)

Interpretation: Patient satisfaction is the key in planning and formulating guidelines for treatment and care.

Keywords: Antiretroviral therapy; HIV; patient satisfaction questionnaire.