Objectives: To analyse health personnel perceptions regarding the provision of care to immigrant population.
Methods: An exploratory and descriptive qualitative study was carried out by means of semi-structured individual interviews and focus groups to a theoretical sample of informants: Healthcare managers (19) and health professionals (46) from primary and secondary care. Narrative content analysis was conducted, segmented by informants' groups and themes. The area of study was five regions (comarcas) of Catalonia (Spain).
Results: Having to provide healthcare to immigrants generates feelings of distress, overload and exhaustion in health professionals, particularly in primary care personnel. However, problems faced in providing care were identified both by professionals and managers. Communication barriers emerged as the main problem. Other problems were attributed to specific characteristics of immigrants, their inappropriate use of services and professionals' attitudes. Structural and organizational deficiencies of the health system also emerged.
Conclusions: For health professionals in Catalonia to provide care of quality to immigrants, interventions that reduce communication barriers and improve their cultural competences are requested. In addition, structural changes are needed to adapt the Catalonian health care system to the new circumstances.