Exploring antecedents of consumer satisfaction and repeated search behavior on e-health information

J Health Commun. 2009 Mar;14(2):160-73. doi: 10.1080/10810730802659830.

Abstract

E-health information has become an important resource for people seeking health information. Even though many studies have been conducted to examine the quality of e-health information, only a few studies have explored the effects of the information seekers' motivations on the perceived quality of e-health information. There is even less information about repeated searches for e-health information after the users' initial experience of e-health information use. Using an online survey of information seekers, 252 e-health information users' responses were collected. The research examines the relationship among motivation, perceived quality, satisfaction, and intention to repeat-search e-health information. The results identify motivations to search e-health information and confirm the relationship among motivation, perceived quality dimensions, and satisfaction and intention to repeat searches for e-health information.

MeSH terms

  • Adult
  • Attitude to Health*
  • Behavioral Research
  • Consumer Behavior / statistics & numerical data*
  • Female
  • Health Care Surveys
  • Humans
  • Information Services / standards
  • Information Services / statistics & numerical data*
  • Intention
  • Internet / standards
  • Internet / statistics & numerical data*
  • Male
  • Middle Aged
  • Motivation*
  • Quality Indicators, Health Care
  • Socioeconomic Factors
  • Surveys and Questionnaires