A model of users' satisfaction with Taiwan's Government website

Psychol Rep. 2007 Oct;101(2):395-406. doi: 10.2466/pr0.101.2.395-406.

Abstract

Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Government subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality --> service value --> users' satisfaction --> behavioral intention.

MeSH terms

  • Consumer Behavior*
  • Government*
  • Humans
  • Internet / statistics & numerical data*
  • Surveys and Questionnaires
  • Taiwan