Abstract
This article explores how hospitals are using outcomes measurement to deal with their changing environment. Based on interviews at thirty-one hospitals, the study reveals three very different management approaches and three different uses of the same outcomes measurement tool.
Publication types
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Research Support, Non-U.S. Gov't
MeSH terms
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Decision Making, Organizational
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Hospital Administration / standards*
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Humans
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Leadership*
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Models, Theoretical*
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Outcome Assessment, Health Care / organization & administration*
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Patient Admission
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Severity of Illness Index
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Software
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Surveys and Questionnaires
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United States