This paper provides a critical discussion of the research governance approval processes faced in a nationally-funded primary care health service survey. The study is investigating how a range of English primary care organisations are addressing child protection and safeguarding children responsibilities in the light of a wealth of policy directives following publication of the report of Lord Laming's inquiry into the death of Victoria Climbié in 2003. The principal investigator is a member of a local research ethics committee and has a good working knowledge of the Research Governance Framework. However, following multi-centre research ethics committee approval, a whole catalogue of difficulties emerged in gaining research governance approval for this study from primary care organisations. These challenges and our lessons for primary care are outlined in an organisational case study with the intention of generating debate around this fundamental stage in the research process. With the current restructuring of primary care, we believe the time is right to streamline research governance procedures.