Client-veterinarian communication: skills for client centered dialogue and shared decision making

Karen K Cornell; Michelle Kopcha

doi:10.1016/j.cvsm.2006.10.005

Client-veterinarian communication: skills for client centered dialogue and shared decision making

Vet Clin North Am Small Anim Pract. 2007 Jan;37(1):37-47; abstract vii. doi: 10.1016/j.cvsm.2006.10.005.

Authors

Karen K Cornell¹, Michelle Kopcha

Affiliation

¹ Department of Small Animal Medicine and Surgery, College of Veterinary Medicine, University of Georgia, Athens, GA 30602-7390, USA. kcornell@vet.uga.edu

PMID: 17162110
DOI: 10.1016/j.cvsm.2006.10.005

Abstract

This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.

Publication types

Review

MeSH terms

Animals
Communication*
Decision Making
Humans
Interpersonal Relations*
Patient Education as Topic
Patient Participation
Veterinarians / psychology*
Veterinary Medicine / methods*
Veterinary Medicine / standards*