Evidence-based practice (EBP) is an important construct in mental health services. Though much has been written about them, there is little in the literature that fully explores consumers' and family members' views regarding EBPs. Using a focus group methodology, this study asked the question "What are consumers' and family member's views of EBPs within the larger context of their mental health service needs and their experiences with the mental health service system?" Results indicate that consumers and families have limited knowledge of EBPs, are generally supportive of EBPs, but have questions and concerns that are grounded in systemic and contextual considerations.