Crossing the strategic synapse: aligning hospital strategy with shared system priorities in ontario, Canada

Health Care Manage Rev. 2006 Jan-Mar;31(1):34-44. doi: 10.1097/00004010-200601000-00006.

Abstract

The dominant system-level strategic priorities facing Ontario hospitals were elicited and validated. Researchers employed a multi-stage survey and focus group process to solicit the opinions of senior hospital managers and other healthcare stakeholders. Four shared, system-level priorities emerged: (i) improved clinical and staff recruitment; (ii) stronger inter-hospital partnership and vertical integration along the continuum of care; (iii) improved patient safety; and (iv) the implementation of decision support systems. A subsequent CEO validation survey showed strong endorsement of these system priorities. The authors conclude that a survey, focus group, and validation process can reveal shared system priorities and can highlight emergent organizational strategies designed to resolve them. This process, in which a hospital learns of the priorities facing other hospitals in a system, is a potentially useful managerial tool to promote "strategic synapse"-whereby management can adjust internal organizational strategy and local scorecards to align with shared system priorities.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Continuity of Patient Care
  • Cooperative Behavior*
  • Data Collection
  • Decision Support Systems, Clinical
  • Focus Groups
  • Hospital Administration*
  • Hospital Administrators / psychology
  • Humans
  • National Health Programs
  • Ontario
  • Organizational Objectives
  • Personnel Selection
  • Safety Management