Patient satisfaction surveys and multicollinearity

W C Stratmann; T R Zastowny; L R Bayer; E H Adams; G S Black; P A Fry

Patient satisfaction surveys and multicollinearity

Qual Manag Health Care. 1994 Winter;2(2):1-12.

Authors

W C Stratmann¹, T R Zastowny, L R Bayer, E H Adams, G S Black, P A Fry

Affiliation

¹ Gordon S. Black Corporation, Rochester, NY.

PMID: 10133363

Abstract

The measurement of patient satisfaction is now an integral part of hospital market research. Just as consumer satisfaction is a function of the extent to which providers do things right, the value of consumer-oriented market research is directly related to whether the research itself is done right. The use of poorly designed consumer research instruments, no matter how well executed, can cause multicollinearity among the independent variables, which, in turn, can result in misleading conclusions.

MeSH terms

Data Collection / standards
Hospital-Patient Relations*
Linear Models
Marketing of Health Services / methods*
Marketing of Health Services / statistics & numerical data
Multivariate Analysis*
Patient Satisfaction / statistics & numerical data*
Research Design*
United States