Patient satisfaction and the cost/quality equation

I Press; M P Malone

Patient satisfaction and the cost/quality equation

J Health Care Benefits. 1993 Nov-Dec;3(2):40-3.

Authors

I Press¹, M P Malone

Affiliation

¹ Press, Ganey Associates, Inc., South Bend, IN.

PMID: 10130049

Abstract

Measuring patient satisfaction with health care treatment and delivery and making necessary adjustments can pay back big dividends to employers, payers, and providers in the form of cost savings and improved quality of care.

MeSH terms

Data Collection
Health Services Research / methods*
Hospital-Patient Relations
Patient Satisfaction / economics*
Patient Satisfaction / statistics & numerical data
Planning Techniques
Quality of Health Care / economics*
United States