Can high-performance work practices influence employee career competencies? There is a need for better employee outcomes in the banking industry

Damis Feruzi Kamna; Shiva Ilkhanizadeh

doi:10.1371/journal.pone.0264764

Can high-performance work practices influence employee career competencies? There is a need for better employee outcomes in the banking industry

PLoS One. 2022 Mar 8;17(3):e0264764. doi: 10.1371/journal.pone.0264764. eCollection 2022.

Authors

Damis Feruzi Kamna¹, Shiva Ilkhanizadeh²

Affiliations

¹ Department of Business Administration, Cyprus International University, Lefkosa, Turkey.
² School of Tourism and Hotel Management, Cyprus International University, Lefkosa, Turkey.

Abstract

It is essential for organizations to invest and improve employee outcomes to enhance organizational competitiveness and growth in today's world. However, most organizations place management objectives above the career competencies of employees. Therefore, this study investigated 1. the effect of high-performance work practices on employee career competencies in the banking industry. 2. the mediating effect of employee career competencies on the relationship between high-performance work practices and employee outcomes in the banking sector. The study adopted a quantitative approach with a total of 340 respondents from various banks in Tanzania. The data was analyzed using Covariance Based Structural Equation Modelling (CB-SEM). The results of the finding indicate that high-performance work practices have a significant effect on employee career competencies. Similarly, employee career competencies significantly impact service quality, creative performance, and extra-role performance in banks. Also, employee career competency does not mediate the relationship between high-performance work systems and service quality in the banking industry.

Publication types

Research Support, Non-U.S. Gov't

MeSH terms

Industry*
Organizations*
Tanzania

Grants and funding

The authors received funding from the Institute of Public Administration in Zanzibar, Tanzania, which provides full financial support for the study. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.