Assessing Technology Implementation Success for Highway Construction and Asset Management

The increasing demand for safe, reliable, and higher-quality infrastructure systems has led to more complex transportation construction and maintenance projects. This, coupled with the declining staff levels at many transportation agencies, requires a more comprehensive evaluation of technology implementation to compensate for these challenges. With a focus on effective technology implementation, this research goes beyond simply evaluating technologies to investigate technology implementation with personnel and policies at departments of transportation (DOTs). The study methodology involved a comprehensive literature review, a survey of all 50 state DOTs, and an in-person workshop of 18 DOT experts to validate the survey results and preliminary research findings. The findings support the need for those implementing technologies to understand people, processes, and technology maturity for their improved chances of implementation success. Using the approach presented, the DOTs can assess themselves and identify pathways to higher maturity levels in the areas of their people, processes, and technologies. This study also highlighted six factors that are important considerations for technology implementation and thus determined the relative importance of people, processes, and technology for these factors. The objective of this study was to assess the importance of people, processes, and technology that DOTs should prioritize to enhance the likelihood of successfully implementing technologies. The framework presented herein can be extended to any new or existing technology implementation initiatives at a DOT, including automatic identification and data capture (AIDC), emerging sensing and wireless technologies, safety technologies, and others.