A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context

Lavinia Denisia Cuc; Andrea Feher; Paul Nichita Cuc; Silviu Gabriel Szentesi; Dana Rad; Gavril Rad; Mioara Florina Pantea; Cosmin Silviu Raul Joldes

doi:10.3390/ijerph191912050

A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context

Int J Environ Res Public Health. 2022 Sep 23;19(19):12050. doi: 10.3390/ijerph191912050.

Authors

Lavinia Denisia Cuc¹, Andrea Feher², Paul Nichita Cuc³, Silviu Gabriel Szentesi¹, Dana Rad⁴, Gavril Rad⁴, Mioara Florina Pantea¹, Cosmin Silviu Raul Joldes⁵

Affiliations

¹ Faculty of Economical Sciences, Aurel Vlaicu University of Arad, 310032 Arad, Romania.
² Department of Economy and Firm Financing, University of Life Sciences "King Mihai I" from Timisoara, 300645 Timisoara, Romania.
³ Department of Statistical Science, University College London, London WC1E 6BT, UK.
⁴ Center of Research Development and Innovation in Psychology, Aurel Vlaicu University of Arad, 310032 Arad, Romania.
⁵ Faculty of International Business and Economics, Bucharest University of Economic Studies, 010374 București, Romania.

Abstract

The purpose of this research was to analyze how different effects of the COVID pandemic, expressed through pandemic accentuated occupational stress, perceived job insecurity, occupational safety and health perception and perceived organizational effectiveness, may impact turnover intentions of the personnel in the hospitality industry. Our research team designed an online questionnaire which was analyzed with network analysis to depict the relationship between factors, and, then, a confirmatory factor analysis was employed to confirm the distribution of the items to the envisaged five factors. Based on a sample of 324 randomized Romanian hospitality industry staff, the results of our cross-sectional study revealed that occupational safety and health perception, perceived organizational effectiveness and perceived job insecurity in the pandemic accentuated occupational stress to indirectly and significantly impact hospitality industry staff turnover intentions (TI). The results indicated that, while the total effect of PAOS on TI was significant, the direct effect was still significant, while all three mediators remained significant predictors. Overall, mediators partially mediated the relationship between PAOS and TI, indicating that employees with low scores on occupational safety and health perception (OSHP), and perceived organizational effectiveness (POE) and high scores on perceived job insecurity (PJI) were more likely to have higher levels of TI turnover intentions.

Keywords: hospitality industry; occupational safety and health perception; pandemic accentuated occupational stress; parallel mediation analysis; perceived job insecurity; perceived organizational effectiveness; turnover intentions.

Publication types

Research Support, Non-U.S. Gov't

MeSH terms

COVID-19* / epidemiology
Cross-Sectional Studies
Humans
Intention
Job Satisfaction
Mediation Analysis
Occupational Stress* / epidemiology
Pandemics

Grants and funding

This research paper is supported by the project “Increasing the impact of excellence research on the capacity for innovation and technology transfer within USAMVB Timisoara” code 6PFE, submitted in the competition Program 1—Development of the national system of research—development, Subprogram 1.2—Institutional performance, Institutional development projects—Development projects of excellence in RDI.