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Managing Customer Citizenship Behavior in Aviation Sector Through Relational Benefits: Mediating Role of Relationship Quality.
Front Psychol. 2022 Sep 1;13:917434. doi: 10.3389/fpsyg.2022.917434. eCollection 2022.
Front Psychol. 2022.
PMID: 36118428
Free PMC article.
Do patients' perceptions exceed their expectations in private healthcare settings?
Suki NM, Lian JC, Suki NM.
Suki NM, et al.
Int J Health Care Qual Assur. 2011;24(1):42-56. doi: 10.1108/09526861111098238.
Int J Health Care Qual Assur. 2011.
PMID: 21456497
Free article.
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A comparison of human elements and nonhuman elements in private health care settings: customers' perceptions and expectations.
Mohd Suki N, Chwee Lian JC, Suki NM.
Mohd Suki N, et al.
J Hosp Mark Public Relations. 2009 Jul-Dec;19(2):113-28. doi: 10.1080/15390940903041567.
J Hosp Mark Public Relations. 2009.
PMID: 19827322
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