Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

Ecaterina Coman; Alexandru Diaconu; Luiza Mesesan Schmitz; Angela Repanovici; Mihaela Baritz; Claudiu Coman; Silvia Fotea

doi:10.3390/healthcare9080928

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

Healthcare (Basel). 2021 Jul 23;9(8):928. doi: 10.3390/healthcare9080928.

Authors

Ecaterina Coman¹, Alexandru Diaconu², Luiza Mesesan Schmitz³, Angela Repanovici⁴, Mihaela Baritz⁴, Claudiu Coman³, Silvia Fotea⁵

Affiliations

¹ Department of Management and Economic Informatics, Faculty of Economic Science and Business Administration, Transilvania University of Brasov, 500036 Brașov, Romania.
² Department of Fundamental and Prophylactic Disciplines, Faculty of Medicine, Transilvania University of Brasov, 500036 Brașov, Romania.
³ Department of Social and Communication Sciences, Faculty of Sociology and Communication, Transilvania University of Brasov, 500036 Brașov, Romania.
⁴ Department of Product Design, Mechatronics and Environment, Faculty of Product Design and Environment, Transilvania University of Brasov, 500036 Brașov, Romania.
⁵ Clinical Medical Department, Faculty of Medicine and Pharmacy, "Dunarea de Jos" University, 800008 Galati, Romania.

Abstract

Introduction: Patient satisfaction represents an essential indicator of the quality of care in the medical recuperation sector. This study aimed to identify the degree of satisfaction in patients who benefit from medical recuperation services in one private clinic from Romania and the factors that played a part in this respect.

Method: An online questionnaire was completed by 105 patients of a private clinic in the period immediately following the opening of the clinic after the quarantine period due to COVID-19. The following concepts were measured: general satisfaction with clinical recuperation services (SG), physician's behavior (PB), the impact of interventions on the state of health (IHI), modern equipment (ME), and the intention to return to the clinic (IRC). Based on a linear regression model, the impact of PB, IHI, ME, and IRC variables on general satisfaction (SG) was established.

Results: The study results confirm the data from studies carried out in different sociocultural contexts in ordinary time, where physician behavior is the most crucial factor in patients' satisfaction. Therefore, we can say that the physiotherapist's behavior has an essential role in determining the patients' satisfaction both in ordinary time and in COVID-19 time. The data in this study reflect the fact that satisfaction with the services offered by a medical recuperation clinic is a predictor for using the services in the future. Still, our study reflects a moderate relationship in intensity.

Keywords: medical recuperation services; patient satisfaction; physician’s behavior; recuperation clinic.