Finding Your Voice: A Large-Scale Nursing Training in Speaking up and Listening Skills

J Contin Educ Nurs. 2024 Jun;55(6):309-316. doi: 10.3928/00220124-20240201-05. Epub 2024 Feb 7.

Abstract

Background: Training in speaking up skills for nursing professionals provides the groundwork for promoting a culture of curiosity and inquiry. At the foundation of speaking up is psychological safety for team members to disagree, offer alternative ideas, and ask questions.

Method: A large-scale training session, Finding Your Voice: Speaking Up & Listening Skills, was designed and delivered to 1,306 nurses at an academic medical center.

Results: Most participants reported that the session met the training goals (97%). There was an increase in participants' confidence in speaking up (pretraining 69% ± 19%; posttraining 73% ± 15%; p < .0001), and listening (pretraining 68% ± 19%; post-training 74% ± 15%; p < .0001). Leaders showed greater increases in confidence in listening and responding to nurses speaking up (leaders 5.6% vs. nonleaders 4.2%, p < .00001).

Conclusion: Nurses benefited from an interactive educational experience by practicing strategies for speaking up and listening. [J Contin Educ Nurs. 2024;55(6):309-316.].

MeSH terms

  • Adult
  • Clinical Competence
  • Communication
  • Curriculum
  • Education, Nursing, Continuing* / organization & administration
  • Female
  • Humans
  • Male
  • Middle Aged
  • Nursing Staff, Hospital / education
  • Nursing Staff, Hospital / psychology