The accurate prediction of ambulance demand provides great value to emergency service providers and people living within a city. It supports the rational and dynamic allocation of ambulances and hospital staffing, and ensures patients have timely access to such resources. However, this task has been challenging due to complex multi-nature dependencies and nonlinear dynamics within ambulance demand, such as spatial characteristics involving the region of the city at which the demand is estimated, short and long-term historical demands, as well as the demographics of a region. Machine learning techniques are thus useful to quantify these characteristics of ambulance demand. However, there is generally a lack of studies that use machine learning tools for a comprehensive modeling of the important demand dependencies to predict ambulance demands. In this paper, an original and novel approach that leverages machine learning tools and extraction of features based on the multi-nature insights of ambulance demands is proposed. We experimentally evaluate the performance of next-day demand prediction across several state-of-the-art machine learning techniques and ambulance demand prediction methods, using real-world ambulatory and demographical datasets obtained from Singapore. We also provide an analysis of this ambulatory dataset and demonstrate the accuracy in modeling dependencies of different natures using various machine learning techniques.
Keywords: ambulance deployment; complexity science; demand prediction; emergency medical services; emergency medicine; geospatial; health informatics; nonlinear dynamics.