Background: The collective transportation system is essential to reduce the number of automobiles in the roads. Concerns exist related to quality, comfort and safety of bus driver's workstations.
Objective: The objective of this study was to improve the driver's workstation in the private collective transportation sector by analyzing ergonomic practices using the Ergonomic Work Analysis (EWA). The EWA was chosen because it seeks to evaluate the labor condition as it relates to the psychophysiological conditions of workers, it complies with regulatory standard 17 (NR17).
Methods: To identify driver concerns, interviews and questionnaires were administered. The workstation and worker routines were observed.
Results: The analysis revealed that the largest number of complaints related to noise, display light and location of the passenger identifier device. Drivers reported discomfort in the knees and lower back.
Conclusion: Recommendations were made to improve the workstation and change the routine to minimize the discomfort and ergonomic risk factors.
Keywords: Bus driver’s health; ergonomic risks; mapping of driver’s tasks and activities; transport system in Rio de Janeiro.