Online ratings and narrative comments of American Head and Neck Society surgeons

Joshua K Kim; Karen Tawk; Jonathan M Kim; Hady Shahbaz; Joshua A Lipton; Yarah M Haidar; Tjoson Tjoa; Mehdi Abouzari

doi:10.1002/hed.27743

Online ratings and narrative comments of American Head and Neck Society surgeons

Head Neck. 2024 Mar 15. doi: 10.1002/hed.27743. Online ahead of print.

Authors

Joshua K Kim^{1

2}, Karen Tawk¹, Jonathan M Kim¹, Hady Shahbaz¹, Joshua A Lipton³, Yarah M Haidar¹, Tjoson Tjoa¹, Mehdi Abouzari¹

Affiliations

¹ Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
² School of Medicine, Duke University, Durham, North Carolina, USA.
³ Department of Computer Science, University of California Irvine, Irvine, California, USA.

PMID: 38488221
DOI: 10.1002/hed.27743

Abstract

Background: We analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings.

Methods: Numerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled.

Results: Patient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow-ups. Physician education and postgraduate training did not significantly affect ratings.

Conclusion: Online ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.

Keywords: Google; online comments; online rating; patient satisfaction; physician rating.

Abstract

Grants and funding