Primary Healthcare Professionals' Improvement Suggestions for the Patient Accessible Health Record

Stud Health Technol Inform. 2024 Jan 25:310:489-493. doi: 10.3233/SHTI231013.

Abstract

Patients' online record access is a worldwide phenomenon, where Sweden is one of the pioneers in actual countrywide implementation. Healthcare professionals (HCPs) have previously raised usability issues with e-health systems and proposed several solutions, yet no studies have explored PAEHRs from this perspective. The aim of this study was to describe primary HCPs' suggestions on how the Swedish online record could be improved. They (n=14) were asked what they would like to improve with the system to increase usability and usefulness for patients or for themselves. Suggestions covered expanding what patients could view, simplification of the service for both the patients and themselves, adding feedback functions, and limiting access to only signed records.

Keywords: Patient accessible electronic health records; primary care; usability.

MeSH terms

  • Health Personnel
  • Health Records, Personal*
  • Humans
  • Primary Health Care
  • Sweden