Using Agile Science for Rapid Innovation and Implementation of a New Care Model

Jose Azar; Erin Glantz; Craig Solid; Richard Holden; Malaz Boustani

doi:10.1097/HAP.0000000000000185

Using Agile Science for Rapid Innovation and Implementation of a New Care Model

Front Health Serv Manage. 2023;40(2):22-27. doi: 10.1097/HAP.0000000000000185.

Authors

Jose Azar^{1

2

3

4

5}, Erin Glantz^{1

2

3

4

5}, Craig Solid^{1

2

3

4

5}, Richard Holden^{1

2

3

4

5}, Malaz Boustani^{1

2

3

4

5}

Affiliations

¹ Jose Azar, MD, is executive vice president and chief quality officer at Hackensack Meridian Health, Edison, New Jersey, and a professor at Hackensack Meridian School of Medicine, Nutley, New Jersey.
² Erin Glantz is the program manager for patient safety and quality at Hackensack Meridian Health, Edison, New Jersey.
³ Craig Solid, PhD, is the owner and principal of Solid Research Group, LLC, St. Paul, Minnesota.
⁴ Richard Holden, PhD, is chair of the Department of Health & Wellness Design at Indiana University School of Public Health, Bloomington, Indiana.
⁵ Malaz Boustani, MD, is a professor at Richard M. Fairbanks School of Public Health at Indiana University, Indianapolis, Indiana.

PMID: 37990387
DOI: 10.1097/HAP.0000000000000185

Abstract

As industry consolidation leads to a growing number of large new healthcare delivery networks, patients and their clinicians are losing the important human-centric and relationship-based nature of medical care. The leadership of Hackensack Meridian Health (HMH), a New Jersey-based network of hospitals, research center, and medical school, made an organizational commitment to reverse such loss and restore the social nature of medicine. To attain that goal, HMH engaged both clinicians and administrators to confirm the demand for change, foster a collaborative culture design, and address the unique nature of the individual components in the HMH network. Efforts to transform the HMH care delivery model illustrate the effectiveness of Agile science and its problem-solving methods.

MeSH terms

Delivery of Health Care*
Hospitals*
Humans
Leadership
Organizational Innovation