Understanding continuance intention of enterprise resource planning (ERP): TOE, TAM, and IS success model

Hyeon Jo; Youngsok Bang

doi:10.1016/j.heliyon.2023.e21019

Understanding continuance intention of enterprise resource planning (ERP): TOE, TAM, and IS success model

Heliyon. 2023 Oct 14;9(10):e21019. doi: 10.1016/j.heliyon.2023.e21019. eCollection 2023 Oct.

Authors

Hyeon Jo¹, Youngsok Bang²

Affiliations

¹ Headquarters, HJ Institute of Technology and Management 71 Jungdong-ro 39, Bucheon-si, Gyeonggi-do, 14721, Republic of Korea.
² School of Business, Yonsei University, 50 Yonsei-ro, Seodaemun-gu, Seoul 03722, Republic of Korea.

Abstract

This paper aims to identify the key factors influencing the intention to continue using enterprise resource planning (ERP) systems. Extending the Technology-Organization-Environment framework, the model integrates variables from both the Technology Acceptance Model and the Information Systems Success Model. We employed Partial Least Squares Structural Equation Modeling to analyze empirical data collected from 237 participants who use ERP systems in their workplaces. Our findings suggest that perceived usefulness has a positive impact on the intention to continue using ERP. Both system quality and information quality are pivotal in shaping perceived usefulness and perceived ease of use. Additionally, we found that top management support is a crucial determinant of continuance intention. The integrated model combines technological factors, organizational context, and environmental components to explain the ongoing use of ERP systems. This research enriches the existing literature on information systems, offering academics and managers deeper insights into the mechanisms driving continued ERP usage.

Keywords: Continuance intention; Enterprise resource planning; Information system success; Technology acceptance model; Technology-organization-environment.