The brief introduction to organizational citizenship behaviors and counterproductive work behaviors: a literature review

Qianqian Fan; Walton Wider; Choon Kit Chan

doi:10.3389/fpsyg.2023.1181930

The brief introduction to organizational citizenship behaviors and counterproductive work behaviors: a literature review

Front Psychol. 2023 Sep 13:14:1181930. doi: 10.3389/fpsyg.2023.1181930. eCollection 2023.

Authors

Qianqian Fan^{1

2}, Walton Wider¹, Choon Kit Chan³

Affiliations

¹ Faculty of Business and Communications, INTI International University, Nilai, Negeri Sembilan, Malaysia.
² International Education College, Hebei Finance University, Baoding, China.
³ Department of Mechanical Engineering, Faculty of Engineering and Quantity Surveying, INTI International University, Nilai, Negeri Sembilan, Malaysia.

Abstract

This paper presents a literature review on the topic of organizational performance. The study conceptualizes the overall performance of the organization as comprising of organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB). While there are numerous research studies on OCB, not many have focused on how OCB and CWB affect organizational performance simultaneously. The paper provides an explanation of the OCB and CWB concepts, followed by the primary research and focus of the study. The article presents a comprehensive framework for understanding the meanings of OCB and CWB, along with an internal hierarchy. This framework will serve as a beneficial resource for working managers, academics, and researchers, who seek to optimize economic productivity through improved understanding and management of OCB and CWB.

Keywords: counterproductive work behavior; economic productivity; influencing factors; organizational citizenship behavior; organizational performance.

Publication types

Review