Maternal satisfaction is one of the most important factors determining the utilization of childhood routine immunization services. Dissatisfaction with immunization services results in a decline in routine immunization uptake/coverage, increased household food insecurity, worsening community wellbeing and loss of manpower hours as parents look after their sick child. The objective of the study was to assess maternal satisfactions with immunization services. A descriptive cross-sectional study was conducted. A semi structured interviewer administered questionnaire with open and closed ended questions was used to collect information on factors which determine satisfaction with immunization services. It was analysed using the Statistical Package for Social Sciences (IBM SPSS) version 22.0 software The questionnaire was structured to obtain information from 640 mothers attending 35 immunization clinics. One hundred and twenty-four (19.4%) of the mothers were satisfied with the immunization services, 514 (80.3%) were undecided while 2 (0.3%) were dissatisfied with the immunization services received. Majority were indifferent about immunization services received.
Keywords: Childhood; mothers; primary healthcare centre; routine; satisfaction; utilization.