At present, IoT and intelligent applications are developed on a large scale. However, these types of new applications require stable wireless connectivity with sensors, based on several standards of communication, such as ZigBee, LoRA, nRF, Bluetooth, or cellular (LTE, 5G, etc.). The continuous expansion of these networks and services also comes with the requirement of a stable level of service, which makes the task of maintenance operators more difficult. Therefore, in this research, an integrated solution for the management of preventive maintenance is proposed, employing software-defined sensing for hardware components, applications, and client satisfaction. A specific algorithm for monitoring the levels of services was developed, and an integrated instrument to assist the management of preventive maintenance was proposed, which are based on the network of future states prediction. A case study was also investigated for smart city applications to verify the expandability and flexibility of the approach. The purpose of this research is to improve the efficiency and response time of the preventive maintenance, helping to rapidly recover the required levels of service, thus increasing the resilience of complex systems.
Keywords: Markov Chains; future state prediction; preventive maintenance; risk assessment; state matrix.