[Accompanying teams to decipher and manage emotions in certain care situations]

Abstract

Caring for others means being confronted with situations that arouse emotions. To provide the right care, the caregiver must be able to manage them, whether they are positive or negative. To support caregivers, the health executive plays a fundamental role and must be able to propose actions to facilitate the management of emotions within the team as well as towards patients and their relatives.

Keywords: care; claim; emotions; hospital team; mortality and morbidity review; prise en charge; revue de mortalité et de morbidité; réclamation; soins; émotions; équipe hospitalière.