Improving Emergency Service Quality and Patient Safety Through the Use of Cross-Sectoral Digital Feedback Systems - An Overview

Stud Health Technol Inform. 2023 May 2:301:156-161. doi: 10.3233/SHTI230032.

Abstract

Background: Feedback is essential for personal and professional development, also in emergency services. However, EMS usually ends at the interface with the emergency department, thus, the long-term effect of initiated emergency measures often remains unclear for emergency personnel. Digital, data-driven tools providing systematic feedback on patients' outcome may be valuable to improve emergency service quality and patient safety.

Objectives: To provide an overview about current approaches for cross-sectoral digital feedback systems in EMS.

Methods: Literature review in PubMed/MEDLINE and Google Scholar in accordance with the PRISMA statement.

Results: The search resulted in 567 articles out of which only three were identified as eligible. In only one study cross-sectoral feedback was used to improve quality.

Conclusion: Although feedback is described as a method for improving the quality of the rescue service and feedback is also considered in the description of the requirements for digitization, there seems to be no technical implementation of a cross-sectoral feedback system so far.

Keywords: Health Communication; emergency medical service; emergency medicine; feedback; intersectoral collaboration.

MeSH terms

  • Emergency Medical Services*
  • Emergency Service, Hospital
  • Feedback
  • Humans
  • Patient Safety*