The COVID-19 pandemic has forced employers and employees to re-evaluate their attitudes toward telecommuting. This induced a change in the sheer number of people who have started to work from home (WFH). While previous studies highlight differences between telecommuters based on their level of telecommuting experience, these effects have not been studied in detail. This may limit the evaluation of implications for post-pandemic times and the transferability of models and predictions based on data collected during the COVID-19 pandemic. This study expands on previous findings by comparing the characteristics and behavior of those who have started to telecommute during the pandemic and those who had already telecommuted before. Furthermore, this study addresses the uncertainty that exists about whether the findings of studies conducted before the pandemic-for example about sociodemographic characteristics of telecommuters-still hold true, or if the pandemic induced a shift in telecommuters' profiles. Telecommuters show differences when considering their previous experience in WFH. The results of this study suggest that the transition induced by the pandemic was more drastic for new telecommuters compared with experienced telecommuters. The COVID-19 pandemic had an effect on how household configurations are considered in the choice to WFH. With decreased access to child care resulting from school closings, people with children in the household were more likely to choose to telecommute during the pandemic. Also, while people living alone are generally less likely to choose to WFH, this effect was reduced as a result of the pandemic.
Keywords: behavior analysis; effects of information and communication technologies (ICT) on travel choices; pattern (behavior, choices, etc.); planning and analysis; telecommuting; traveler behavior and values.
© National Academy of Sciences: Transportation Research Board 2022.