Understanding the motivational mechanisms behind the usage frequency of ride-hailing during COVID-19 pandemic

Front Public Health. 2023 Jan 26:10:1097885. doi: 10.3389/fpubh.2022.1097885. eCollection 2022.

Abstract

Introduction: This study aimed to explore the factors influencing people's utilization of ride-hailing services, particularly in the context of the COVID-19 pandemic.

Methods: A two-stage survey was conducted among the same group of passengers pre and post COVID-19 pandemic, resulting in a total of 670 valid samples. Exploratory factor analysis (EFA) was applied to the data, followed by the ordered probit and ordered logit models to identify the motivational factors behind passengers' frequency of using ride-hailing.

Results: The findings indicated that trust and loyalty were the most influential factors in determining passengers' frequency of using ride-hailing services. However, passengers' perception of the COVID-19 pandemic did not have a significant effect on the frequency of using ride-hailing.

Discussion: This research provides empirical evidence and policy implications for understanding people's usage of the ride-hailing services in the context of public-health emergency.

Keywords: COVID-19 pandemic; exploratory factor analysis; passengers' trust and loyalty; ride-hailing service; usage frequency.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • COVID-19* / epidemiology
  • Humans
  • Motivation
  • Pandemics
  • Surveys and Questionnaires
  • Trust

Grants and funding

This research was supported by the National Natural Science Foundation of China (Grant Nos. 72271181 and 71701146).